Policy
• TERMS OF USE
This website, mobile application, and/or electronic service (collectively, the “Services”) is owned and operated by Edge Trading LLC and/or its subsidiaries or affiliates (“Company,” “we,” or “us”). These Terms of Use apply to your use of the Services or other websites, mobile applications, or electronic services on which these Terms of Use (“Terms”) are posted.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY SERVICES.
The Company offers the Services conditioned upon your acceptance of these Terms, and your continued use of the Services constitutes your agreement to these Terms. If you do not wish to be bound by these Terms, do not access or use the Services. Note that special terms apply to some features offered through certain Services, like subscription-based services, rules for particular contests or sweepstakes or other features or activities. These terms are posted in connection with the applicable service or product offering. Any such terms are in addition to these Terms, and in the event of a conflict, prevail over these Terms.
You acknowledge that these Terms are supported by reasonable and valuable consideration, the receipt and adequacy of which are hereby acknowledged. Without limiting the generality of the foregoing, you acknowledge that such consideration includes your use of the Services and receipt of data, materials and information available at or through the Services, the possibility of our use or display of User Submissions (as defined below) and the possibility of the publicity and promotion from our use or display of User Submissions.
Registration and Access Restrictions
You may be required to register for an account with us in order to use certain features of the Services. If you elect to take advantage of such features, you must register through the Services by completing the applicable registration form to create your account with a unique username and password. The decision to provide this information is purely optional; however, if you elect not to provide such information, you may not be able to access certain Content or participate in certain features of the Services. You agree to: (a) provide true, accurate, current and complete information about yourself when we request it; (b) maintain and promptly update this information to keep it true, accurate, current and complete to the extent the Services permit such updates; (c) use limited-access portions of the Services only using access credentials that we have issued to you; and (d) exit your account at the end of each session in which you have logged-in to the Services. You must maintain the confidentiality of any access credentials that we issue to you and may not share them with any other person.
You must notify the Company immediately of any unauthorized use of your credentials or any other breach of security. Even if you notify us, you will be responsible for any activities that occur using your access credentials, including any charges resulting from the use of your account.
No Professional Advice or Medical Information
The Services do not provide medical advice, diagnosis or treatment, and the information included on the Services is offered for informational purposes only. Some portions of the Services may allow you to submit questions either to us or to third parties who have agreed to communicate with our users. Although we provide information about our products through the Services, neither our employees nor these third parties are authorized to provide medical or other professional advice through the Services. We also have not confirmed the qualifications of any third party who provides information through the Services, even if that third party lists his or her qualifications. As a result, you should never use the information you obtain on the Services for diagnosis or treatment of any health problem or in place of any medication or other treatment prescribed by a physician or other healthcare provider.
Please consult with your physician or other healthcare provider if you have health-related questions before using any of our products or relying on any information you obtain on the Services. You should discuss any medications or nutritional supplements you are using with a healthcare provider before using any new medications or supplements.
The statements on the Services have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.
• PRIVACY POLICY
How we collect Personal Information
We may collect personal information about you in several ways, including:From you. We may collect personal information from you when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You may also provide us with personal information when responding to a third party’s or our own emails, newsletters, surveys, or other marketing or promotions.
From others. We may collect personal information about you from social media providers, data aggregators, and public databases.
From automated tracking technologies. We and our third party partners, such as advertising partners, marketing partners, and service providers, use certain technologies, such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering our website, tracking users’ movements around our website and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual, as well as aggregated basis.
• ACCESSIBILITY STATEMENT
Edge Trading LLC is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with the Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.
To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
When you select a link from our web pages, which leads to a third-party managed website, you are subject to the privacy, copyright, security, and information quality policies of that website and we cannot guarantee that the website will comply with the accessibility requirements of Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG). We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at 503-530-8734
• SHIPPING POLICY
Delivery Within The United States
Flat Rate Standard Shipping:
Consumer orders totaling less than $99.00 (before taxes and after discounts) qualify for flat rate Standard shipping.
Free Standard Shipping:
Consumer orders totaling $99.00 or more (before taxes and after discounts) qualify for free Standard shipping.
• RETURN POLICY
We are proud of the quality of our products and want to make sure you are completely satisfied. If you are not completely satisfied, you may return the item within 30 days from the date of purchase.
- You may return any opened or unopened products for a full refund.
- If you ordered more than 1 of a specific item, only 1 of those items may be returned opened. All other items must be sealed.
- Subscription orders will follow the same policies as individual orders.
- No refunds or exchanges will be accepted on Clearance items or items noted as “Final Sale”.
- The purchaser is responsible for all cost of return shipping. We recommend using insured/trackable mail service, as we are not responsible for item(s) that do not make it back to us.
Each return is handled on a case-by-case basis. Edge Trading LLC reserves the right to refuse a return.
Order Cancellation
If you wish to edit or cancel your order after it has been placed, please call our Customer Service Team at 503-530-8734. Representatives are available to answer your calls from 9:00 AM to 3:00 PM PST Mon - Fri. If your order has already been processed, you will not be able to modify or cancel your order.